Reviews
Eric (the technician) was polite and professional, He made sure to confirm our needs take care of the problems, He even graciously accepted the help given by our cat
Tur guys who showed up to our house were professional and informed us of everything they looked at. I would recommend American Pump and Drilling for all of your well needs!
I have peace of mind knowing I can call American Pump when an issue arises with my home well. They are immediately responsive, very professional and knowledgeable and get the job done. Well maintenance is not inexpensive, but I feel my money is well spent getting the water flowing again!
Our pump died during the holidays with a house full of family. The receptionist was able to find a crew that had some time and dispatched them to us the same day (not always possible). Chuck was excellent, carefully explaining the context for what they did, and offered excellent advice for maintenance and future upgrades.
I called Christmas eve and they came out within 2 hours of my call. The team determined the problem within 30 minutes and got on the job right away. My pump needed to be replaced and the job was completed quickly. What an awesome team, they worked like a well oiled machine. I know who I'm calling if I have future issues, it's American Pump and Drilling...
Professional and courteous. Helped us a few days before Christmas which we really appreciated.
techs that know what they're doing, and, even better, can explain what they're doing to me. Prices were reasonable, neat, done, professional ... cool!
We purchased a new home in October 2024. Shortly after we moved in, we experienced a significant issue with our well. Needless to say, we were quite frustrated and felt as though the seller did not properly disclose this known well issue.
In comes American Pump. They dug and built the original well in 2022. They were quick to come out to our house and diagnose the issue. We even had the owner of American Pump come out to our property and show us how our whole well system works (we have a very sophisticated reverse osmosis system). Mike was simply top notch.
Once we received the estimate of the repair, American Pump put us on their work schedule almost immediately. They completed the entire job in less than two days and we now have a wonderful functioning well that produces high quality water. Plus, we are now educated on how to maintain our system, thanks to Mike and the American Pump team.
It is tough to purchase a home and then almost immediately have to make a $12,500 repair, but we are thankful to all the folks at American Pump who fixed our well quickly. Plus, the communication from them is pretty solid. They are a small business, so they may take a little while to get back to you on detailed questions. But, they always answer the phone and are extremely customer service focused. All the technicians are extremely knowledgeable and Tiffany, the director of operations is truly a class act. I highly recommend American Pump for all your well water needs.
